Don't Be LATE!!!!
We NEVER want to give you bad news especially when it is about a deadline. Our deadlines are listed below. NOTE: these are confirmed order deadlines - which means if you don't have your artwork done, need to select colors, etc. - you need to call sooner. All product ships from the West Coast - so be prepared for up to a week of transit time (play nice, Mother Nature!)
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Not having control is a tough thing for us. We make sure your order is exactly what you want, package it carefully and then hand it over to delivery and freight companies. Once we do that it is (literally) out of our hands - we have NO control over any service delivery failures. If there is a problem please contact us immediately so we can hound the carrier to fix their mistake. We've got your back!
SPECIAL NOTE: If you have a gate - please inform us when you place your order. We need to make special arrangements with our carriers. Due to scrooge like behavior from strangers (stealing packages off client's porches) all shipments will be sent "indirect signature required." We know that can be a hassle but better safe than sorry! If you do not want to sign for your order, we can release it without signature, but doing so releases both Exquisite Equestrian and the freight carrier of liability if the product is stolen from your property. It is so unfortunate that we even have to have this policy..... there are bad people in the world. |